IT Helpdesk Support, Australia-wide - from RDA Group
IT Helpdesk support provides the ultimate solution for businesses that do not have the resources to attend to all technical employee requests. Staffed by experienced IT professionals who are supported by dedicated systems engineers or consultants, IT helpdesk support by RDA Group is a cost effective solution that will improve the efficiency of your entire workforce. With a high level of remote access there is no problem we cannot assist you with.
Our Helpdesk support solution produces a monthly report which details calls made, actions undertaken, resolution times and escalated calls. This then forms part of a knowledge base, which assists our technical staff with the quick resolution of common issues, identifies potential network problems and user training and documentation requirements.