Sage CRM Customer Relationship Management Software

Sage CRM is an easy-to-use, fast-to-deploy, feature-rich Customer Relationship Management solution with out-of-the-box but configurable business process automation. With SageCRM, you can quickly analyse, manage, and synchronise sales, marketing, and customer care activities across all points of contact, giving you true business visibility.

SageCRM integrates with other applications through a sophisticated, yet easy-to-use Web services interface, delivering real business management advantages to customers. Designed to improve business relationships with every interaction, SageCRM uses industry-leading technology to foster better business practices and effortless information exchange throughout your organisation.

With a full suite of integrated applications—including Sales, Marketing, Customer Service, and Mobile solutions—teams get the tools they need to find new customers, close sales faster, and build lasting, more profitable relationships across all channels. Its powerful workflow engine helps SageCRM deliver better business process automation, making your organisation more effective and efficient. Regardless of how, when, or where customers, partners, and prospects choose to interact with your organisation, SageCRM offers a comprehensive, easy-to-use Customer Relationship Management solution to successfully manage these relationships.

Benefits:

• Build long-lasting customer loyalty and retention
• Analyse, forecast, and report on key sales data
• Quickly analyse, manage, and synchronise sales, marketing, and customer care activities across all points of contact
• Easily identify, execute, and replicate effective marketing initiatives across your sales channels
• Empower your staff with enterprise-wide access to vital customer, partner, and prospect information
• Assign, schedule, and track marketing campaign activities, and measure the performance of every campaign
• Access relevant customer data in real time, including purchases, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, and sales opportunities

Integration With Back-office Accounting and Business Automation Applications
SageCRM is natively integrated with Sage Accpac accounting applications and offers integration with legacy systems; back-office systems such as accounting, supply chain, other corporate databases, etc, partner information systems such as KnowledgeBase, Web self-service, etc. and public information systems such as corporate Web sites, credit rating Web sites, etc.

Sage Accpac ERP is based on an Internet architecture which includes three distinct layers – Interface Services, Business Logic Services, and Database Access Services. Integration Services links these three layers with the three layers of the Sage Accpac CRM Internet architecture, providing bi-directional communication between the two applications. 

Mister MINIT Case Study

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Sage CRM Customer Relationship Management Overview